Builders Outlet – Privacy Policy

Effective date: September 11, 2025

This Privacy Policy explains how Builders Outlet (“Builders Outlet,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit buildersoutletco.com (the “Site”), contact us, or purchase our products online.

If you do not agree with this Policy, please do not use the Site.

1) Scope

This Policy applies to information we collect online through the Site and related online services (account creation, checkout, contact forms, customer support, and marketing communications).

2) Information we collect

We may collect:

  • Identifiers and contact information: name, email address, phone number, billing and shipping addresses.

  • Account information: username, password, preferences, and purchase history.

  • Order and payment information: items purchased, order totals, transaction identifiers. Payment card data is collected and processed by our payment processor; we do not store full card numbers on our systems.

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, and timestamps.

  • Cookies and similar technologies: used for session management, remembering preferences, analytics, and security.

  • Communications: content of messages you send to us via forms, email, or phone.

  • Optional information: survey responses, product reviews, and marketing preferences.

We may combine information collected from you with information from our service providers to operate the Site and fulfill your requests.

3) How we use information

We use personal information to:

  • Provide services: process and fulfill orders, arrange shipping, provide invoices and order updates.

  • Operate and improve the Site: maintain functionality, diagnose issues, and enhance user experience.

  • Customer support: respond to inquiries, returns, and warranty or product questions.

  • Personalization and marketing: recommend products, send offers and updates (you can opt out at any time).

  • Security and fraud prevention: detect, investigate, and prevent fraudulent or illegal activity.

  • Legal compliance: comply with applicable laws, tax and accounting obligations, and enforce our terms.

4) Legal bases for processing (EEA/UK users)

Where applicable, we rely on one or more of the following legal bases: performance of a contract (e.g., to fulfill your order), legitimate interests (e.g., to secure and improve the Site), consent (e.g., certain marketing or cookies), and compliance with legal obligations.

5) How we share information

We may share personal information with:

  • Service providers (processors): e-commerce platform, payment processors, shipping carriers, IT and security providers, analytics, and customer support tools. They are authorized to use personal information only as needed to provide services to us.

  • Business partners: where you have requested or authorized a shared service.

  • Legal and safety: to comply with law, court orders, or to protect the rights, property, and safety of Builders Outlet, our customers, or others.

  • Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information for money. Certain advertising or analytics activities may be considered a “sale,” “sharing,” or “targeted advertising” under some state privacy laws; see Your Privacy Rights below for opt-out options.

6) Cookies and similar technologies

We use cookies, pixels, and similar technologies to keep you signed in, remember preferences, analyze traffic, and improve the Site. You can manage cookies via your browser settings and, where available, through on-site controls.

7) Data retention

We retain personal information only as long as necessary for the purposes described in this Policy, including to fulfill orders, comply with legal, tax, and accounting requirements, resolve disputes, and enforce agreements.

8) Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9) International transfers

Your information may be processed and stored in countries other than your own. Where required, we implement appropriate safeguards for international transfers.

10) Your privacy rights

Depending on your location, you may have some or all of the following rights:

  • Access and portability: request a copy of your personal information.

  • Correction: request that we correct inaccurate information.

  • Deletion: request that we delete personal information, subject to legal exceptions.

  • Objection or restriction: object to or request restriction of certain processing.

  • Consent withdrawal: where processing is based on consent, withdraw that consent at any time.

  • Opt-out of sale/sharing/targeted advertising (US state laws): opt out of activities that may be considered a “sale,” “sharing,” or “targeted advertising.”

  • Appeal: appeal our response to your request, where applicable.

To exercise rights, contact us using the information in Contact Us. We may need to verify your identity to protect your data. Authorized agents may submit requests where permitted by law.

11) Marketing communications

You can unsubscribe from marketing emails by using the unsubscribe instructions in those messages or by contacting us. Even if you opt out, we may still send you non-marketing communications, such as order confirmations or important notices.

12) Do Not Track and Global Privacy Controls

The Site may recognize certain browser signals intended to communicate your privacy preferences. Where required by law, we will treat such signals as a request to opt out of sale/sharing or targeted advertising for that browser.

13) Children’s privacy

The Site is not directed to children under 13 (or the age defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14) Changes to this Policy

We may update this Policy from time to time. The updated Policy will be posted on the Site with a new effective date. Material changes will be highlighted where appropriate.

15) Contact us

If you have questions about this Policy or would like to exercise your privacy rights, please contact:

Builders Outlet – Privacy
Email: privacy@buildersoutletco.com
Mailing address: [Add your full mailing address]
Phone: [Add your phone number]